Starter ITSM + AI
Planning estimate: 3–5 weeks
- Discovery and baseline
- Service catalogue and basic SLAs
- 10–20 agreed workflow rules
- Self-service portal and team handover
Track: MTTR · SLA attainment · recurring incidents
Scope this packageEXPERTISE & PACKAGES
The right starting point.
Room to grow.
Focused implementation packages for teams that want clarity on scope, adoption and measurement.
AI Helpdesk Upgrade
Planning estimate: 3–6 weeks
- Migration mapping and trial import
- Routing, priorities and reply templates
- Knowledge-base deflection pilot
- Agent training and quality review
Track: First response · first-contact resolution · workload
Scope this packageAI Lead-Gen Chat Launch
Planning estimate: 2–4 weeks
- Conversation and qualification design
- Website deployment plan
- One agreed CRM or booking integration
- Lead fields, scoring and handoff testing
Track: Qualified leads · booking rate · response time
Scope this packageThese are indicative scopes and planning estimates, not fixed-price offers or guaranteed delivery times. Licensing, data quality, integrations and approvals affect the final proposal. KPI targets are agreed after measuring your baseline.
One connected service experience
Discovery covers service design, portal structure, migration mapping, automation, reporting and ownership. Each rollout includes a practical handover so the team can maintain what we build.
Connect the tools you already use
Assess Microsoft 365, your CRM, calendar and finance systems such as Xero during discovery. We confirm supported connectors, API access, permissions and field mapping before promising a handoff.
YOUR NEXT CHAPTER
Less friction.
More forward motion.
Start with one workflow. Build the right foundation for what comes next.
Let’s map your next move