World class Customer and employee engagement

A software suite that is intuitive and easy to use so you have a happy and engaged workforce who in turn help you build and create lasting relationships with customers for life. 

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Trusted by over 40,000 customers around the world
Freshwork CRM

Sales and marketing made easy with one CRM solution

Generate 10X more qualified leads and close deals faster with a digital-first, all-in-one 360° CRM.

Why Freshsales?

A powerful, modern CRM without the headache

An intuitive, refreshing UI empowers users from day one, with a tool they’ll love to use. You can be up and running in minutes.

A 360° platform to help you unify sales, marketing, and support

Break down data silos. Build a complete view of your customers across multiple touchpoints. Personalize customer interaction to deliver customer delight.

Better leads. Accurate forecasts. Predictable revenue.

Impact revenue growth in real-time and forecast with greater accuracy using ready-to-use, AI-powered contact scoring, pipeline management, and forecasting.

Generate qualified leads. Build pipeline. Accelerate revenue.

Attract the best leads. Generate 10X more opportunities.

Attract visitors, convert them into leads, run campaigns, and turn your website into a lead generation machine.

Top Feautures

Create landing pages in minutes. Understand visitor intent.

Track page visits and even actions on your site

Chat in real-time with website visitors using AI-powered chatbots

Tailor email campaigns and generate cost-effective leads for sales

Deliver customized experiences at scale. Boost lead by 40%.

Build tailored campaigns and optimize them with real-time data for better engagement.  

Top Feautures

Create landing pages in minutes. Understand visitor intent.

Track page visits and even actions on your site

Chat in real-time with website visitors using AI-powered chatbots

Tailor email campaigns and generate cost-effective leads for sales

Drive deals to closure, faster. Reduce time to close by 80%.

Freddy AI helps you focus on the right deals that will drive revenue. Get insights across the funnel from lead to revenue with multi-touch attribution.

Top Feautures

Improve revenue predictability with more accurate forecasting

Find the best deals to close with AI-based Deal Insights

Collaborate on Slack and Zoom across departments to close deals faster

Develop nurture campaigns that delight customers. Increase repeat purchases by over 50%.

Nurture leads along the funnel with targeted campaigns, support customers with educational content, and build deeper relationships. 

Top Feautures

Develop nurture campaigns with triggers, actions, and conditions

Send transactional emails to customers to upsell and cross-sell

Need just the Sales or the Marketing Cloud?  Then we've got you covered too.

Sales Cloud

Surface the best leads, manage your pipeline, automate sales activities, and get smart insights that can help close deals, faster.
START SELLING

Marketing Cloud

Create personalized campaigns, attract the best leads, engage with context, and deliver the best customer experience at scale.
START MARKETING

Transform your customer service today with bots and messaging

Sign up for a 21-day free trial. No credit card required. No strings attached.
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Freshchat

Make support easy for the digital-first customer

Freshchat helps you deliver effortless, personalized customer service using a blend of bot and human assistance across familiar channels.

Your customers have changed. So should your customer service.

Customers today expect you to value their time, to deliver answers easily, and to help them quickly. Freshchat enables you to deliver on these expectations using best-of-breed offerings in AI-powered bots and messaging.
CHATBOT

Automate beyond just FAQs

Deploy AI-powered chatbots in the front lines to guide customers to resolve their queries - from informational to transactional, regardless of the channel they are on.
MESSAGING CHANNEL

Bring customer service to the customer

Support customers where they already are - on modern conversational experiences like WhatsApp, Apple Business Chat, Facebook, LINE, and even website and mobile app messaging.
CHATBOT

Reach out to customers before they reach you

Anticipate when customers may need a little help and send them a message letting them know you're available to chat.

Transform your customer service today with bots and messaging

Sign up for a 21-day free trial. No credit card required. No strings attached.
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Freshdesk

Delight your customers and win them for life

Looking for Omnichannel, Bots, and Self-service solutions for customer service?  We've got you covered!

With Freshdesk, you can…

Streamline all your customer conversations in one place
Automate your repetitive work and save time
Collaborate with other teams to resolve issues faster

So, what brings you here today?

I'm using email for support

and it's getting chaotic. 
START TICKETING

I'm using another helpdesk

and it's overwhelming.
MAKE THE SWITCH
Conversations made easier
Collaborations made stronger
Support made more automatic
Answers made available faster
Insights made more accessible

Try us. You will love the Freshdesk experience.

Sign up for a 21-day free trial. No credit card required. No strings attached.
Freshcaller

Your hunt for a modern phone system ends today!

No hardware. No downloads. No maintenance cost. Plug-n-Play our cloud PBX system today.

Converse and collaborate at scale

With Freshcaller, you can deliver delight at scale without taking on the cost and complexity of legacy software.

Contextual

Freshcaller empowers your teams to create/respond to all opportunities with full context.

Modern

Freshcaller upgrades your current phone technology to a state-of-the-art routing and voice AI engine.

Beautifully simple

Freshcaller is a minimum-fuss maximum-love voice platform built just for you.

Switch to the right phone system for your business

Enable your phone teams to work from home or remotely 

As a business, it is critical that your phone teams are prepared to work from home or remotely now, more than ever. Freshcaller’s cloud-based phone solution gives you the flexibility to break free from your desk and work from anywhere. You can manage and run your phone operations seamlessly even while working remotely.

Empower your customer support team

Deploy the best call routing engine complete with IVRs, smart escalations, and best-in-class on-call capabilities for agents to transfer calls, notes, or conference with others. You really won’t be worried about phones anymore. Instead, focus on responses and resolutions to all your support-related conversations.

Equip your sales teams

Are your sales superheroes using legacy phone systems? Or dialing in using their personal mobile connection? Ease of use, low learning curve, and coverage on-the-go make Freshcaller a better phone solution and dependable side-kick to your superheroes. 

Engage customers with voicebots

Most bot solutions require coding and are cumbersome to maintain. Powered by Freddy AI, our voicebot tracks intent and engages with customers to resolve issues faster.

Expand with Freshworks Platform

Meet your expanding customer needs with the open and flexible Freshworks Platform providing rich API for custom integration, automated workflows, smart analytics, ecosystem partner solutions, and handpicked Marketplace Apps. 

Gift your teams the chance to use a truly modern phone system

Sign up for Freshcaller today! You get a 21-day trial with access to all features.
Freshservice

Intelligent, Right-Sized Service Management Solution for the Modern Enterprise

Extend digital capabilities and deliver exceptional employee experiences with an intuitive, scalable, no code solution

Why Freshworks CRM?

Do more with powerful automations

Automate repetitive tasks with powerful workflow automation and augment support with virtual agents & AI-powered chatbots

Accelerate service delivery

Integrate service management on a single platform to bridge silos, improve time to resolution, reduce costs and improve visibility

Deploy quickly and at scale

Rapidly develop enterprise-grade customizations with Freshservice’s no-code platform. Get expert onboarding, migration services and 24x7 support

Achieve greater efficiencies with AI and automation

Increase process efficiency and service agility by creating contextual and intelligent experiences through AI.  
 
Improve agent productivity by triaging incoming tickets and providing ML-powered suggestions and responses, and put time back into their day so they can focus on more strategic IT initiatives.

Built for the enterprise, designed for employees

Simplify the service environment so that key information and workflows are available at the ready 


Empower employees with a consumer-grade user experience in the channel of choice, whether MS Teams, Slack, or with the Freshservice chatbot

Scale with Freshworks Platform

Meet your expanding customer needs with the open and flexible Freshworks Platform providing rich API for custom integration, automated workflows, smart analytics, ecosystem partner solutions, and hundreds of Marketplace Apps

Ensure consistent service experiences

Streamline service management across lines of business, from IT to HR, Facilities, Travel, Legal, and more, with consistent service experiences over a unified platform for improved visibility and efficiency.

Connect Freshworks CRM with your favorite tools

Try Freshservice for free, and explore all the features you need to manage service delivery  across your organization

Here's why our customers choose us

  • “We began looking for a new tool in autumn and were keen to get one in place and optimised ahead of the Christmas peak period. Freshdesk ensured that the implementation process was as smooth as possible, and the team were up and running within 48 hours.”
    Robert Johnson
    Head of marketing
    “We began looking for a new tool in autumn and were keen to get one in place and optimised ahead of the Christmas peak period. Freshdesk ensured that the implementation process was as smooth as possible, and the team were up and running within 48 hours.”
    John Smith
    Product Manager
    “We began looking for a new tool in autumn and were keen to get one in place and optimised ahead of the Christmas peak period. Freshdesk ensured that the implementation process was as smooth as possible, and the team were up and running within 48 hours.”
    Richard
    Team Lead
  • “We began looking for a new tool in autumn and were keen to get one in place and optimised ahead of the Christmas peak period. Freshdesk ensured that the implementation process was as smooth as possible, and the team were up and running within 48 hours.”
    Robert Johnson
    Head of marketing
    “We began looking for a new tool in autumn and were keen to get one in place and optimised ahead of the Christmas peak period. Freshdesk ensured that the implementation process was as smooth as possible, and the team were up and running within 48 hours.”
    John Smith
    Product Manager
    “We began looking for a new tool in autumn and were keen to get one in place and optimised ahead of the Christmas peak period. Freshdesk ensured that the implementation process was as smooth as possible, and the team were up and running within 48 hours.”
    Richard
    Team Lead

  • Ready to transform your customer service today with bots and messaging

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